OUr policies
If you don’t see an answer to your question here, feel free to get in touch with us. We’re happy to help!
It is easy to manage your account online. If you are going out of town or simply have too much food and want to skip your next delivery, you can put a future box on hold by going to your account and clicking on the calendar day you wish to hold. To change your order size, go to change subscription and select the new size you wish to receive.
All holds and changes must be placed by Wednesday night before your next week’s delivery.
Once you have signed up for a share, your share will be ready for you at your porch or selected delivery site at the times listed on our website. Your order will arrive in a box with your name on it. Please initial next to your name on the delivery list to acknowledge that you have received your box. We are not responsible for shares that have not been picked up in the given window of time. If you are experiencing special circumstances you can call or email us to make alternate arrangements but please understand we cannot guarantee availability outside of the set times.
We do not offer refunds once an order has been processed. However, we are happy to replace any items that were not usable in your next order.
We deliver your produce in reusable boxes and we ask for your cooperation to maximize the life of the packaging by leaving the boxes behind at the pick-up location or returning them the following week. We strongly encourage subscribers to BYOBag.
You can cancel your subscription at any time, penalty free. Simply login to your account and go to change subscription. From here, click cancel subscription. A subscription cannot be canceled while an order is in progress so you will have to cancel once you have received your box and prior to the Wednesday midnight deadline for changes. If you miss the deadline, you are welcome to have a friend or family member pick up the box for you.
Need to renew? Our new online shop features payment via automatic subscription renewal, so once you have signed up, you won’t ever need to worry about a lapsed subscription. If your credit card has changed or expired, you will receive an email asking to enter updated information. It is that simple. You will still receive your regular delivery and you will be billed retroactively once you update your billing information. If your balance due becomes over $200 your subscription may be paused.
Your weekly share contains an assortment of organic produce that is 100% certified organic. Changing seasons influence the variety of produce we offer; as a result, your box will vary from week to week. Your satisfaction is our priority. If for any reason you are not completely satisfied with the produce you received we will work with you to make sure you’re completely satisfied. Simply email us and we’re happy to help!
We respect and are committed to protecting your privacy. While we collect your personal contact information this is strictly for delivery-related used and we will not sell your personally identifiable information to anyone. Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Take a look at our FAQs or contact us via the information below. We are always happy to hear from you!
